Working Out Loud
I’ve been following John Stepper’s journey for many years, we met in person at a Melcrum conference where we both had to do a terrifying quick fire presentation. He’s as amazing in person as...
Tagged: community management
Listening to your community, part two focus groups…
The next step to really listen to our community was to dig a little deeper on the themes we had identified through the survey. When you cover a community of 40,000 people you need...
Listening to your community, part one create a survey…
Listening to your community is one of the most important tasks of a community manager. If you had asked me at the beginning of the year, “do you listen to your community?” I would...